Frequently asked questions

Your health insurance card. If you take regular medication, bring your medication record book too. Any recent check-up results or a referral letter from another clinic help us avoid repeating tests.

Sometimes not. On the first visit we listen, take an X-ray and intraoral photos, tell you the cost and the number of visits, and then decide together how to proceed. If you are in significant pain we will treat that on the day.

Up to 3 days before your appointment you can change or cancel it yourself using the link in your confirmation email. After that, please call us.

Online booking opens slots from a set number of hours ahead (we adjust that based on how busy the clinic is). For anything sooner, please call — if we have space, we will fit you in.

Check-ups, cavity treatment and root canal work are covered. Treatments such as whitening are not, and we quote those as a total amount. We tell you which applies when we explain your treatment.

Cash, credit cards and the common cashless payment services. If a private treatment comes to a large amount, please talk to us about payment beforehand.

We use a topical anaesthetic first, then a fine needle injected slowly. It takes effect differently in different people, so we check it has worked before starting.

The clinic is step-free and you can come in by wheelchair. Children are welcome. If you arrive with a pushchair, please let us know at the entrance.

This site and online booking are available in Japanese, English, Traditional Chinese and Simplified Chinese. Conversation during treatment is mainly in Japanese, so we recommend bringing someone who can interpret, or using a translation app.